Apple Service In The U.A.E.

MoeXS · 18th September 2006, 11:22

Hi there!!

I would like to know about your experience with apple service in the U.A.E. , from my side i have had a few issues with regards to repairs/replacement of defective apple products.

( Will elaborate further as I be @ work and i gott'a Go....Still would like to hear from you)

iDubai · 18th September 2006, 12:35

I did face a major problem with my New MBP 15", which is unexpected from Apple!

It got solved/repaired by Mac store (IbnBatuta) but after 3 weeks. and several phone calls.

I'm happy now!

Good Luck!

iDubai · 18th September 2006, 12:35

.
What is your problem. and how can we help!

.

Appleholic · 18th September 2006, 13:53

as iDubai said..

post ur problem and u maynot need there survice

but i do agree sometime, there survice could be abit anoying iffff and only iffff u have been living in the states and is used to there survice over there... as for there survice comparison to other computer companies here they are doing well

MoeXS · 25th September 2006, 12:40

OK...as i mentioned earlier I have been having allot of problems with service in the U.A.E. , One main reason ( Why I think they are reluctant to help me out ) is that i buy my computers from the U.S. as it is cheaper than the prices found here ( shipping included), not on all the products but some like Lappies, imacs & displays, one recent purchase was a BlackBook (MB) for my bro. it kept shutting down every now & then , now i was under the impression that i don't need to present a receipt to fix a problem while the computer is still under warranty ( it is my understanding that the serials # are checked against apple's database to Identify if this computer is within its warranty) and then fixed accordingly.

here they ask for the receipt ( which is lost in translation ) but in Germany ( never asked me for my lappy) & now my bro. ( who is in Canada ) says that they will fix it & never asked him to produce a receipt!!!

Why then do they introduce products to the market that they are not willing to fully support?
( In any case after sales service in the U.A.E. is very bad anyway, but i believe apple should be alerted to the short falls of the people that represent them here. not to blame but to encourage better levels of service as more macs are being soled hundreds of thousands of ipods.....flying of the shelf....)

Thank you for providing me a platform to vent my frustration......( BTW this was only the tip of the iceberg)

Appleholic · 25th September 2006, 13:48

MoeXS.... i totally understand ur frustration, although i havnt had to deal with the guys here in the UAE yet, i still know ho wit feels not to get the right survice that we desurve... anyway.. can u release more of ur frustration, and share it with us, i would like to know more... cause it helps us with future disctions with these people when we get the chance... so that we canbring it up to their attention... thanxs... as much as i love hearing about dudes who ju moved to Mac, and how much they love there new iMachine.. i also lik eto hear the problems that they face.. last night i read about a guy whos title on his website was "i cried in the Apple Store" i thought it might be out of hapyness but it turned out he had a problem too :< these things happen, there is not perfect survice and there is no perfect company... but there is always ways to improve it

so let hear the rest of ur frustration please

Magnus · 25th September 2006, 16:00

I understand your frustration as well, MoeXS. We've heard many similar things from other users. One of the reasons why this site was started in the first place was to increase the awareness of these issues and to bring users together to discuss their experience and what we can do.

I think the best way we can try to improve anything is to become as big a community as we can (both site and User Group). Get more people to sign up for the site and the User Group and together we'll have a powerful voice. We can make a difference and in some limited ways we already are.

I can tell you from personal experience, it doesn't do much good to contact Apple US or Apple Europe directly. All that happens is they pass it on to the local contact (IMC).

iDubai · 25th September 2006, 16:31

MoeXS < Thanks for sharing your experience with us. It will really help us (Buyers) and them (Sellers) to understand our market, which is becoming bigger everyday. You are right, We should not show our receipt. They should check by serials #

Aaahh! we will hear more stories, as they switch to Intel Macs. This is the start guys, I am really happy to see people as MoeXS, serious about Mac's lifestyle.

Welcome on board.

18th September 2006, 11:22	#1 (permalink)
MoeXS Member Join Date: Sep 2006 Location: Dubai... Posts: 71	Apple Service In The U.A.E. Hi there!! I would like to know about your experience with apple service in the U.A.E. , from my side i have had a few issues with regards to repairs/replacement of defective apple products. ( Will elaborate further as I be @ work and i gott'a Go....Still would like to hear from you)

25th September 2006, 12:40	#5 (permalink)
MoeXS Member Join Date: Sep 2006 Location: Dubai... Posts: 71	Back Again.... OK...as i mentioned earlier I have been having allot of problems with service in the U.A.E. , One main reason ( Why I think they are reluctant to help me out ) is that i buy my computers from the U.S. as it is cheaper than the prices found here ( shipping included), not on all the products but some like Lappies, imacs & displays, one recent purchase was a BlackBook (MB) for my bro. it kept shutting down every now & then , now i was under the impression that i don't need to present a receipt to fix a problem while the computer is still under warranty ( it is my understanding that the serials # are checked against apple's database to Identify if this computer is within its warranty) and then fixed accordingly. here they ask for the receipt ( which is lost in translation ) but in Germany ( never asked me for my lappy) & now my bro. ( who is in Canada ) says that they will fix it & never asked him to produce a receipt!!! Why then do they introduce products to the market that they are not willing to fully support? ( In any case after sales service in the U.A.E. is very bad anyway, but i believe apple should be alerted to the short falls of the people that represent them here. not to blame but to encourage better levels of service as more macs are being soled hundreds of thousands of ipods.....flying of the shelf....) Thank you for providing me a platform to vent my frustration......( BTW this was only the tip of the iceberg)

25th September 2006, 16:31	#8 (permalink)
iDubai Senior Member Join Date: Apr 2006 Location: Hidding in Nadd Alhamar Posts: 818	MoeXS < Thanks for sharing your experience with us. It will really help us (Buyers) and them (Sellers) to understand our market, which is becoming bigger everyday. You are right, We should not show our receipt. They should check by serials # Aaahh! we will hear more stories, as they switch to Intel Macs. This is the start guys, I am really happy to see people as MoeXS, serious about Mac's lifestyle. Welcome on board. Last edited by iDubai : 25th September 2006 at 16:37.

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18th September 2006, 12:35	#2 (permalink)
iDubai Senior Member Join Date: Apr 2006 Location: Hidding in Nadd Alhamar Posts: 818	I did face a major problem with my New MBP 15", which is unexpected from Apple! It got solved/repaired by Mac store (IbnBatuta) but after 3 weeks. and several phone calls. I'm happy now! Good Luck!

18th September 2006, 12:35	#3 (permalink)
iDubai Senior Member Join Date: Apr 2006 Location: Hidding in Nadd Alhamar Posts: 818	. What is your problem. and how can we help! .

18th September 2006, 13:53	#4 (permalink)
Appleholic Senior Member Join Date: Aug 2006 Location: Abu Dhabi Posts: 1,406	as iDubai said.. post ur problem and u maynot need there survice but i do agree sometime, there survice could be abit anoying iffff and only iffff u have been living in the states and is used to there survice over there... as for there survice comparison to other computer companies here they are doing well

25th September 2006, 13:48	#6 (permalink)
Appleholic Senior Member Join Date: Aug 2006 Location: Abu Dhabi Posts: 1,406	MoeXS.... i totally understand ur frustration, although i havnt had to deal with the guys here in the UAE yet, i still know ho wit feels not to get the right survice that we desurve... anyway.. can u release more of ur frustration, and share it with us, i would like to know more... cause it helps us with future disctions with these people when we get the chance... so that we canbring it up to their attention... thanxs... as much as i love hearing about dudes who ju moved to Mac, and how much they love there new iMachine.. i also lik eto hear the problems that they face.. last night i read about a guy whos title on his website was "i cried in the Apple Store" i thought it might be out of hapyness but it turned out he had a problem too :< these things happen, there is not perfect survice and there is no perfect company... but there is always ways to improve it so let hear the rest of ur frustration please

25th September 2006, 16:00	#7 (permalink)
Magnus Administrator Join Date: Apr 2006 Location: Dubai Posts: 8,334	I understand your frustration as well, MoeXS. We've heard many similar things from other users. One of the reasons why this site was started in the first place was to increase the awareness of these issues and to bring users together to discuss their experience and what we can do. I think the best way we can try to improve anything is to become as big a community as we can (both site and User Group). Get more people to sign up for the site and the User Group and together we'll have a powerful voice. We can make a difference and in some limited ways we already are. I can tell you from personal experience, it doesn't do much good to contact Apple US or Apple Europe directly. All that happens is they pass it on to the local contact (IMC).