Macbook with Flickering screen

Welshsteve · 6th January 2007, 12:40

I got a Macbook, bought in September and it has a flickering screen issue after startup and waking from sleep. It's not big thing but it is annoying when it happens and it's not supposed to as it's only a few months old. I know I should take it to Mac store in Abu Dhabi mall where I bought but knowing the UAE's amazing track record and reputation for customer service, it will probably be shipped off somewhere for months only come back with the same fault with some smug note blaming me for it through "moisture damage" or something like that!

Any tips?

Steve

Magnus · 6th January 2007, 12:51

I don't think you have much choice, you have to submit it for a hardware fix. From what I can read online that's the way to fix your problem. Sure there are many stories here about crappy service, but there are also many happy customers (believe it or not).

It's under warranty so you can take it to other places, like Protech.

Zaid Al Hilali · 6th January 2007, 12:59

Another person in Saudi had a similar issue with his Macbook, he took it to the dealer and after one week he got it back fixed and happy.

Can you film it and post it here to see how exactly the flickering s going?

Welshsteve · 6th January 2007, 13:10

Quote:

Originally Posted by Zaid Al Hilali

Another person in Saudi had a similar issue with his Macbook, he took it to the dealer and after one week he got it back fixed and happy.

Can you film it and post it here to see how exactly the flickering s going?

Ok, I will take it to Macstore and cross my fingers I don't get F'ed in the A! Like I have done some many times by places like Radioshack and those other smaller outlets.

As the issue is temperamental, it doesn't always happen, just 75% of the time after waking or on start-up but goes after it's warmed up or something. But I will recorded it and post here.

Steve

iDubai · 6th January 2007, 14:45

Quote:

Originally Posted by EmiratesMac

.....but there are also many happy customers (believe it or not)

Me Happy Customer

I was angry in the beginning, until they sort it out after 1month. Then they made it up to me at the end. No Issues. No Charges No stupid quotes "moisture damage"

Problem Free....

So, I'm a Happy Customer (Ibn Battuta Mall MACSTORE) <<<

Welshsteve · 6th January 2007, 15:01

Perhaps I was being overly sceptical, but I did take an iFm (iPod paripheral for recieving FM radio) back to the Macstore that just stopped working after about 3 months, and they gave me that frown, you know the one! The "it's more than my job's worth" -look! So given all my other experiences here, I just thought. "What's the point?" But granted, 250dhms for that as opposed to 7500 dhms for the Macbook, I should go in and get them to sort it.

Ok, point taken. Will got this afternoon. Thanks for all the replies folks! This is a great place to exchange Mac talk for sure!!

Steve.

noixe · 7th January 2007, 16:57

i myself am having this problem, it gets realli realli annoying. i normally reduce the brightness and then make it all bright again2make it go away. but thtz just a temporary way. i need2get it fixed aswell, i myself am in abu dhabi. anyway, did u give it to them steve? how'd it go?did they take it in easy or gave u a tough time, i'll give it2them aswell when i hv the tym2spare the macbook. do let me knw of ur experience with their service.

madbobo · 7th January 2007, 17:48

I have the same problem with a G4 that I am not using anymore (being replaced by the Mac book Pro) shall I go to the MAC store dirctly or through their agent?
The other issue I have as well is that I had bought the warranty extension for it but it seems it was not registered properly, is there a way I can redeem this unused warranty extension?

Welshsteve · 7th January 2007, 19:41

Quote:

Originally Posted by noixe

i myself am having this problem, it gets realli realli annoying. i normally reduce the brightness and then make it all bright again2make it go away. but thtz just a temporary way. i need2get it fixed aswell, i myself am in abu dhabi. anyway, did u give it to them steve? how'd it go?did they take it in easy or gave u a tough time, i'll give it2them aswell when i hv the tym2spare the macbook. do let me knw of ur experience with their service.

To be honest, I haven't taken it in yet as I am using it this week for some recording of some tracks for the band I play in. But I plan to next week once I have completed it. I will be sure to post how they (Macstore) approached the problem and went about to fix it.

Steve

Zaid Al Hilali · 7th January 2007, 19:46

Quote:

Originally Posted by madbobo

I have the same problem with a G4 that I am not using anymore (being replaced by the Mac book Pro) shall I go to the MAC store dirctly or through their agent?
The other issue I have as well is that I had bought the warranty extension for it but it seems it was not registered properly, is there a way I can redeem this unused warranty extension?

From experience I and others here may suggest to take your G4 (PowerBook I presume) to Protech as they have proven to be supportive and fast.

As for the Warranty if it's still valid and you have the papers to prove your case, then certainly don't let them charge you, because they will charge you heaps!

6th January 2007, 12:40	#1 (permalink)
Welshsteve Member Join Date: Sep 2006 Location: Abu Dhabi Posts: 50	Macbook with Flickering screen I got a Macbook, bought in September and it has a flickering screen issue after startup and waking from sleep. It's not big thing but it is annoying when it happens and it's not supposed to as it's only a few months old. I know I should take it to Mac store in Abu Dhabi mall where I bought but knowing the UAE's amazing track record and reputation for customer service, it will probably be shipped off somewhere for months only come back with the same fault with some smug note blaming me for it through "moisture damage" or something like that! Any tips? Steve

6th January 2007, 12:59	#3 (permalink)
Zaid Al Hilali Senior Member Join Date: May 2006 Location: Mirdif-Dubai Posts: 1,472	Simialr story Another person in Saudi had a similar issue with his Macbook, he took it to the dealer and after one week he got it back fixed and happy. Can you film it and post it here to see how exactly the flickering s going?

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6th January 2007, 12:51	#2 (permalink)
Magnus Administrator Join Date: Apr 2006 Location: Dubai Posts: 9,199	I don't think you have much choice, you have to submit it for a hardware fix. From what I can read online that's the way to fix your problem. Sure there are many stories here about crappy service, but there are also many happy customers (believe it or not). It's under warranty so you can take it to other places, like Protech.

6th January 2007, 15:01	#6 (permalink)
Welshsteve Member Join Date: Sep 2006 Location: Abu Dhabi Posts: 50	Perhaps I was being overly sceptical, but I did take an iFm (iPod paripheral for recieving FM radio) back to the Macstore that just stopped working after about 3 months, and they gave me that frown, you know the one! The "it's more than my job's worth" -look! So given all my other experiences here, I just thought. "What's the point?" But granted, 250dhms for that as opposed to 7500 dhms for the Macbook, I should go in and get them to sort it. Ok, point taken. Will got this afternoon. Thanks for all the replies folks! This is a great place to exchange Mac talk for sure!! Steve.

7th January 2007, 16:57	#7 (permalink)
noixe Senior Member Join Date: Aug 2006 Location: Abu Dhabi Posts: 443	i myself am having this problem, it gets realli realli annoying. i normally reduce the brightness and then make it all bright again2make it go away. but thtz just a temporary way. i need2get it fixed aswell, i myself am in abu dhabi. anyway, did u give it to them steve? how'd it go?did they take it in easy or gave u a tough time, i'll give it2them aswell when i hv the tym2spare the macbook. do let me knw of ur experience with their service.

7th January 2007, 17:48	#8 (permalink)
madbobo Junior Member Join Date: Jan 2007 Posts: 7	I have the same problem with a G4 that I am not using anymore (being replaced by the Mac book Pro) shall I go to the MAC store dirctly or through their agent? The other issue I have as well is that I had bought the warranty extension for it but it seems it was not registered properly, is there a way I can redeem this unused warranty extension?