Poor Service

[mackw]

Just came back from apple store in Marina Mall. And yesterday, i went to the Avenues store as well. Cant believe the standard of service.

Today at Marina Mall store, I had some questions but was able ask only one and got only a one word answer and then the sales man walked away. Couldnt believe it. A customer walking in mean potential sale but this guy was not interested at all. To be fair though, last week in the same store, there was a guy, Lloyd, who was exceptionally helpful and did advise me correctly and solved my problem.

At the Avenues, its a totally different situation. You walk in, he watches you from his seat, and doesnt even make a move. Very bad attitude for a sales guy.

I hope someone will take notice and send these guys for sales training.

[Magnus]

Thanks for sharing your experience with us. I think the more we can highlight issues of customers feeling badly treated, the more chance of improving things we have.

[mughrabi]

Yes, I totally agree with you.. the services is very poor in here, not to mention the price tags are multiplied at least by 2 of what you see online.

But, recently I've noticed that there is some stores in Kuwait that is taking Mac seriously & they are hiring in some professional trained technical support. Perhaps, this will expand and we will be able to see more of this in the future

[Ajith]

I am not surprised at the service in `Q8. I had similar experience there.. wonder why the management doesn't take notice of all these things.