mac service number

navin · 20th October 2007, 12:07

anyone know the telephone number of the mac service centre that virgin uses? its called royal step computers?

Magnus · 20th October 2007, 13:47

Their site used to be royalstepcomputers.com but it's not working now. The experience of others may be different but personally I'd be careful about dealing with them.

navin · 20th October 2007, 14:26

unfortunately they are supposed to be the "authorised" service centre for the macs bought from virgin. i gave my laptop to repair to virgin and they routed it to royal step. they called today sayin that they reinstalled the mac and its working fine! however its strange cos i had done the reinstallation twice and the problems i was facing didnt disappear! i jus hope i dont end up having to take it back there next week! waiting for them to hand over the machine! wish they wud just replace the mac as they now claim something is wrong with the dvd drive too and that they wud replace it for free (i didnt notice it cos i hardly use the drive). rather unhappy with my mac now!

Magnus · 20th October 2007, 14:34

Sorry to hear about all your problems. I hope you get it sorted out. Please let us know how it goes.

gajanan · 20th October 2007, 18:10

Sorry to hear that too navin. This would be a little harsh but here is a link i could dig up for complaints regarding an establishment.

Department of Tourism and Commerce Marketing, Government of Dubai : E-Complaints

But i would still wait to get the mac back from them, and check if it works well as wanted, if not then go to the next step. Suprisingly UAE is taking a big initiative in consumer protection, which is a good thing. Afterall some folks take due advantage of name and place while selling things to customers here.

Hope it works out for ya.

For your reference: Department of Economic Development

Zaid Al Hilali · 20th October 2007, 18:51

Royal Step
Ali Kassam GM
050 467 0704

Office: 04 396 9979
rscs@emirates.net.ae

20th October 2007, 12:07	#1 (permalink)
navin Junior Member Join Date: Aug 2007 Location: Dubai Posts: 10	mac service number anyone know the telephone number of the mac service centre that virgin uses? its called royal step computers?

20th October 2007, 14:26	#3 (permalink)
navin Junior Member Join Date: Aug 2007 Location: Dubai Posts: 10	stuck with them! unfortunately they are supposed to be the "authorised" service centre for the macs bought from virgin. i gave my laptop to repair to virgin and they routed it to royal step. they called today sayin that they reinstalled the mac and its working fine! however its strange cos i had done the reinstallation twice and the problems i was facing didnt disappear! i jus hope i dont end up having to take it back there next week! waiting for them to hand over the machine! wish they wud just replace the mac as they now claim something is wrong with the dvd drive too and that they wud replace it for free (i didnt notice it cos i hardly use the drive). rather unhappy with my mac now!

20th October 2007, 18:51	#6 (permalink)
Zaid Al Hilali Senior Member Join Date: May 2006 Location: Mirdif-Dubai Posts: 1,411	contact details… Royal Step Ali Kassam GM 050 467 0704 Office: 04 396 9979 rscs@emirates.net.ae

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20th October 2007, 13:47	#2 (permalink)
Magnus Administrator Join Date: Apr 2006 Location: Dubai Posts: 8,539	Their site used to be royalstepcomputers.com but it's not working now. The experience of others may be different but personally I'd be careful about dealing with them.

20th October 2007, 14:34	#4 (permalink)
Magnus Administrator Join Date: Apr 2006 Location: Dubai Posts: 8,539	Sorry to hear about all your problems. I hope you get it sorted out. Please let us know how it goes.

20th October 2007, 18:10	#5 (permalink)
gajanan Senior Member Join Date: Sep 2007 Location: Born in AUH living in DXB Posts: 227	Sorry to hear that too navin. This would be a little harsh but here is a link i could dig up for complaints regarding an establishment. Department of Tourism and Commerce Marketing, Government of Dubai : E-Complaints But i would still wait to get the mac back from them, and check if it works well as wanted, if not then go to the next step. Suprisingly UAE is taking a big initiative in consumer protection, which is a good thing. Afterall some folks take due advantage of name and place while selling things to customers here. Hope it works out for ya. For your reference: Department of Economic Development