needed help on DU elite plan

[marktafler]

First call du helpdesk and make sure you have been enrolled in iphone package, at least the regular one with 100 dhs minimum commitment . else u will be in big trouble when the next bill comes out

[eswar2006]

checked already.. i have subscribed 2gb data package

[marktafler]

checked already.. i have subscribed 2gb data package

Also check with them how much data is left for you to use till next billing cycle i.e 6th of jan

Did you get iphone Early bird Benfit ( i.e 50 deduction on your last bill)

Your probably being billed for data usage till now . You can confirm this by checking last detailed bill anyways

Today is the billing date and it will take probably another 10-15 days to generate detailed bill

[Empgamer]

Sounds like some Du billing is a bit of a disaster really. Online Self Service provides next to no information and a Customer Service number that is next to useless. Good combination. Surprising how certain telco companies seem to make such hard work of running, well, a telco!!!!!

[eswar2006]

my bill is rectified..and now my bill is 435AED only..


thanks for everyone helped me in this site....

[Nadoon]

I have a similar problem too!
I have an elite plan that gives me 1gb 3G network every month for a year. I haven't exceeded that 1gb and Im sure about because I don't even use it that much anyway. Now today is my first day of the second month. When I check my bill when calling 155, it says: "Your last bill amount was 214.84 dirhams. So far this month you have spent 16.4 dirhams" <------ that leaves me very confused. What does my "last bill amount" mean? And what does "this month I have spent" mean? What's the difference? Which is my bill? And how on earth does it say 214.84 dirhams? I hardly made any cAlls, just a few.. and I don't text that often...

[Magnus]

I have a similar problem too!
I have an elite plan that gives me 1gb 3G network every month for a year. I haven't exceeded that 1gb and Im sure about because I don't even use it that much anyway. Now today is my first day of the second month. When I check my bill when calling 155, it says: "Your last bill amount was 214.84 dirhams. So far this month you have spent 16.4 dirhams" <------ that leaves me very confused. What does my "last bill amount" mean? And what does "this month I have spent" mean? What's the difference? Which is my bill? And how on earth does it say 214.84 dirhams? I hardly made any cAlls, just a few.. and I don't text that often...

It would probably be better to call du about this or check with @dutweets on Twitter. Hopefully someone else here can help explain some of it but approaching du would make more sense.