Billing problem with Mobile Internet on du

[rangray]

Hello everyone,

I am facing a problem with du on iPhone.

1) I am a having Premier Plan A from du (enabling me unlimited data access) and it worked fine for the month of May (I bought the iPhone from du on 10th of May)

2) I upgraded the OS to iOS 4 on the 24th June at 22:10

3) I did not have data access from 26th June some time in the morning I tried to access at 8 AM

4) My itemised bill for the month of June shows the following:

Mobile Internet
Date Time Description Usage Value Charge
24/06/10 22:30 internet browsing 82.8515 MB 4,956.14 848.4000
24/06/10 23:37 internet browsing 15.6272 MB 160.03 160.0300
24/06/10 23:40 internet browsing 115.8481 MB 1,186.29 1,186.2900
24/06/10 23:59 internet browsing 2.2855 MB 23.41 23.4100
25/06/10 00:30 internet browsing 4.0204 GB 42,157.29 42,157.2900
25/06/10 17:17 internet browsing 25.3236 MB 259.32 259.3200
25/06/10 20:50 internet browsing 30.6979 MB 314.35 314.3500
25/06/10 23:35 internet browsing 342.6621 KB 3.43 3.4300
26/06/10 00:18 internet browsing 1.1194 GB 11,737.72 11,737.7200
Sub-Total 60,797.98 56,690.24

Please advice... am in a soup...

Regards

Rajeev

[Magnus]

Hi, I think you need to check with du, try @dutweets, not sure what we can do here to help.

[rangray]

thanks Magnus

was checking if anyone else have the same problem???

[brian9714]

Hi Rajeev,

Whats the update? Did you get your bill sorted?

Regards,

Brian

[Ronald1976]

Im also facing problems with du regarding the net usage.. I have a elite plan of 200dhs a month and a promised 2gb data plan and now after 3-4 months use and having ios4 with 3gs they are charging me 2470dhs of data usage last month and then when i came to du at sahara center and sum up the data usage it still doesnt come up to 500mb!!!! I complained and the billing dept told me that its their "du" mistake and that they will wave the charges and i can continue the usage of my plan.. Then this month cqme and again they charged me now 9500dhs for internet use!!!! Wtf!?!?!? From 8am-6pm im in my office qnd using a wi-fi and 630pm-740am im in my room with wi-fi connection.. Where and how on earth could i use those data???? Any body here could help??? And i got this in the net proven by other people using their iphone "Let's say I get a du Bronze Elite Plan (with monthly commitment of AED100, which is closely comparable to the AED99 monthly fee, just without the 12-month tie-down), and I get 55 minutes of local minutes, 55 SMSs bundled, and 2GB of data bundled.
I don't know about how most other people use their devices, but I'm a pretty heavy user on my smartphone with push email on Gmail, MS Exchange, Google Maps, YouTube, Imeem (streaming music), GoogleTalk, etc and even I struggle to get past 1 GB a month.
Seriously, anyone who's using more than 2GB a month is either using his/her mobile phone as a substitute for home broadband, or is pretty big on BitTorrent -- tethering is one service that hurts the consumer collective since everyone's fighting for the same piece of fibre." i think DU is pushing me to go for the 10gb data package with additional 160dhs... Sigh...

Anybody could please enlighten me on this would be greatly appreciated and may God bless u..