How to Use iChat AV in the United Arab Emirates

[DXB Law]

Originally Posted by ruchikabhatia

when other person using i chat invites me for video chat..it says that it is connecting after a few seconds i get a error mesage that ruchikabhatia1@mac. com(my id) is not responding.

First, a suggestion -- edit your post and delete your actual user ID to protect your own privcacy.

The "USER NAME is not responding message" can mean a lot of things from a shortage of memory on one or both of the iChat computers to a lack of bandwidth or software conflicts.

Try an iChat with nothing else running except iChat on either machine (your and the other person). Try also restarting both computers.

How do you connect to the internet? Through a shared cconnection in an apartment? Wirelessly? Try doing a test of your internet connection speed and report back the results.

[ruchikabhatia]

ok so how do i check my computer memory do i need to make any changes for my id
i connect my computer thru wi-fi
wat is the bandwith required
how do i check if i have the appropirate bandwith
the person who i m trying to contact is in uk
does he need to change any of his configurations

Originally Posted by DXB Law

First, a suggestion -- edit your post and delete your actual user ID to protect your own privcacy.

The "USER NAME is not responding message" can mean a lot of things from a shortage of memory on one or both of the iChat computers to a lack of bandwidth or software conflicts.

Try an iChat with nothing else running except iChat on either machine (your and the other person). Try also restarting both computers.

How do you connect to the internet? Through a shared cconnection in an apartment? Wirelessly? Try doing a test of your internet connection speed and report back the results.

[DXB Law]

Originally Posted by ruchikabhatia

ok so how do i check my computer memory do i need to make any changes for my id
i connect my computer thru wi-fi
wat is the bandwith required
how do i check if i have the appropirate bandwith
the person who i m trying to contact is in uk
does he need to change any of his configurations

I don't know if the person in the UK needs to change anything (except that they should try restarting their Mac). We will first concentrate on you. A few things to try (in no particular order):

1) Close down all applications, reboot and then try doing an iChat with only iChat running (nothing else). See if that works. First try inviting the person in the UK to the chat. If that doesn't work, let them try inviting you. See if there's any difference.

2) Try doing an audio chat and a vide chat with somebody else in the UAE.

3) Go to http://www.dslreports.com/stest or to http://www.speakeasy.net/speedtest/ or one of the other many speed test sites on the internet and run a test to see what bandwidth you are getting. (512 is what you are paying for, you might be getting much less especially if other users share your internet connection). You might also try the speed test (and the audio/video chats) at different times of day because sometimes the bandwidth varies according to time of day.

4) Go to System Preferences>Quicktime>Streaming to make sure your Quicktime preferences are set as high as possible (at least 1Mbps Cable).

5) If none of this works, click on the link at the bottom of my original post for a link to Ralph Johns troubleshooting pages. He gives more detailed technical advice including a discussion of port forwarding.

[ruchikabhatia]

i have tried doin what you told me too...
but that also does not work
i have added 3 more ports on TCP 5220,5222,5223
will this work?
there is noone in uae who i know has a mac
i am new in uae
and there is some erroer message that i get which then says that send it to apple.
please solve this issue for me.

Originally Posted by DXB Law

I don't know if the person in the UK needs to change anything (except that they should try restarting their Mac). We will first concentrate on you. A few things to try (in no particular order):

1) Close down all applications, reboot and then try doing an iChat with only iChat running (nothing else). See if that works. First try inviting the person in the UK to the chat. If that doesn't work, let them try inviting you. See if there's any difference.

2) Try doing an audio chat and a vide chat with somebody else in the UAE.

3) Go to http://www.dslreports.com/stest or to http://www.speakeasy.net/speedtest/ or one of the other many speed test sites on the internet and run a test to see what bandwidth you are getting. (512 is what you are paying for, you might be getting much less especially if other users share your internet connection). You might also try the speed test (and the audio/video chats) at different times of day because sometimes the bandwidth varies according to time of day.

4) Go to System Preferences>Quicktime>Streaming to make sure your Quicktime preferences are set as high as possible (at least 1Mbps Cable).

5) If none of this works, click on the link at the bottom of my original post for a link to Ralph Johns troubleshooting pages. He gives more detailed technical advice including a discussion of port forwarding.

[Magnus]

Originally Posted by ruchikabhatia

i have added 3 more ports on TCP 5220,5222,5223

Did you try setting your Mac on your router's DMZ? (see your router's manual for how to do that)

Originally Posted by ruchikabhatia

and there is some erroer message that i get which then says that send it to apple.

For us to be able to help you, you have to be as specific as you can when it comes to things like error messages. We don't know what "some error message" means. Screenshots may help.

Originally Posted by ruchikabhatia

please solve this issue for me.

We're trying

You didn't say whether you had tried any of the speed tests DxB Law pointed you to. What was the speed they reported?

Did you try any of all the troubleshooting suggestions on Ralph Johns' site, like suggested by DxB Law?

[ruchikabhatia]

there is no option given to set the router to DMZ.
could you please tell me about this in detail
and the speed is 483 kbps for download
and 61.1 kbps upload speed.

Originally Posted by EmiratesMac

Did you try setting your Mac on your router's DMZ? (see your router's manual for how to do that)



For us to be able to help you, you have to be as specific as you can when it comes to things like error messages. We don't know what "some error message" means. Screenshots may help.



We're trying

You didn't say whether you had tried any of the speed tests DxB Law pointed you to. What was the speed they reported?

Did you try any of all the troubleshooting suggestions on Ralph Johns' site, like suggested by DxB Law?

[Magnus]

Originally Posted by ruchikabhatia

there is no option given to set the router to DMZ.
could you please tell me about this in detail
and the speed is 483 kbps for download
and 61.1 kbps upload speed.

iChat is notoriously bandwidth-hungry and can give you all kinds of problems if it doesn't have enough bandwidth. I don't know whether you have too little bandwidth, but I wouldn't be surprised if it is too little.

Setting a computer on the DMZ basically means that that particular computer "bypasses" the router's various kind of forwarding and filtering, and connects directly to the internet, even though it does it through the router. If a computer is on the DMZ and there is no firewall on the computer running, then it's wide open without any restrictions to the wider network. So it's something to try with these sorts of problems. As I said in the earlier post, you would have to check the manual for your router/modem to see if it supports DMZ and how to set it up.

[ruchikabhatia]

well there is nothing on the router manual about DMZ settings. could u tell me if there is another name to it...
and the error message i get is" ichat encounters errros while communicating with participants in this ichat. you can send details about the problems to appple to help imporve future versions of ichat"
i have the latest version on ichat also

Originally Posted by EmiratesMac

iChat is notoriously bandwidth-hungry and can give you all kinds of problems if it doesn't have enough bandwidth. I don't know whether you have too little bandwidth, but I wouldn't be surprised if it is too little.

Setting a computer on the DMZ basically means that that particular computer "bypasses" the router's various kind of forwarding and filtering, and connects directly to the internet, even though it does it through the router. If a computer is on the DMZ and there is no firewall on the computer running, then it's wide open without any restrictions to the wider network. So it's something to try with these sorts of problems. As I said in the earlier post, you would have to check the manual for your router/modem to see if it supports DMZ and how to set it up.

[Magnus]

Don't know another name of it than DMZ. It may be that your router doesn't support DMZ.

[ruchikabhatia]

isnt there any other way to solve this.....
and wat do i do about the error message i get.

Originally Posted by EmiratesMac

Don't know another name of it than DMZ. It may be that your router doesn't support DMZ.