EmiratesMac - View Single Post

fangpyre · 17th March 2008, 11:49

A friend of mine has a MacBook black where the hard disk died.

The hard disk is completely dead.
We took it to a recovery service on SH. Zayed Rd.
And they weren't able to do anything with it locally.

So here is where we stand:
- The hard disk WILL be disassembled.
- It will be done in the USA or Canada.

Now here is the problem.
Opening the HDD will void Apple's warranty.
And the service center can't give us back the HDD.
So they say we will have to buy a new HDD at 1,420 Dhs (for a 160GB) if we want to get the HDD back.
Otherwise, they will honor the warranty but keep the disc to send to Apple.

Apple's web site says that it will honor the warranty if the disk has the seal from DiskSavers or OnTrack

Typically, if the factory seal on the hard drive is broken or removed, the hard drive will be excluded from coverage, however, if an authorized DriveSavers or OnTrack label is on such a hard drive, Apple will not exclude coverage on that basis.

Hard Drive Data Recovery & Warranty Implications

Any idea how we can work around this, or get the local ABM center to agree to the above?

17th March 2008, 11:49	#1 (permalink)
fangpyre Senior Member Join Date: Oct 2007 Location: Dubai Posts: 1,534	Data Recovery & Warranty A friend of mine has a MacBook black where the hard disk died. The hard disk is completely dead. We took it to a recovery service on SH. Zayed Rd. And they weren't able to do anything with it locally. So here is where we stand: - The hard disk WILL be disassembled. - It will be done in the USA or Canada. Now here is the problem. Opening the HDD will void Apple's warranty. And the service center can't give us back the HDD. So they say we will have to buy a new HDD at 1,420 Dhs (for a 160GB) if we want to get the HDD back. Otherwise, they will honor the warranty but keep the disc to send to Apple. Apple's web site says that it will honor the warranty if the disk has the seal from DiskSavers or OnTrack Typically, if the factory seal on the hard drive is broken or removed, the hard drive will be excluded from coverage, however, if an authorized DriveSavers or OnTrack label is on such a hard drive, Apple will not exclude coverage on that basis. Hard Drive Data Recovery & Warranty Implications Any idea how we can work around this, or get the local ABM center to agree to the above?