Profile of a Mac seller
by Magnus
Name: Ghassan Debs
Title: Store Manager
Store: iStyle Abu Dhabi
Mall, Abu Dhabi
Q: When did you start working for iStyle?
A: May 2006.
Q: What did you do before working at
iStyle?
A: Working in Lebanon with US Aid under
SUNY for five years. I worked mainly at an
IT Help Desk.
Q: When was the first time you used a
Mac and what was your first impression?
A: When I arrived in the UAE I used a PowerBook.
It was much better than Windows.
It was more simple to use, more fun, more
professional. Everything was better.
Q: What’s the best part of your job?
A: Dealing with customers and trying to
make them happy. I want to give them good
customer service by making sure my staff
know everything about the products we
sell. I always try to listen to customers to
understand what they want so we can match
products with needs.
Q: What is your favorite Apple product
and why?
A: That would be video iPod, because I
can carry with me all my photos, video,
music, and even use it for files. But I think
when the iPhone is out that will be my new
favorite.
Q: What is the most challenging part of
your job?
A: To try to figure out what customers want
sometimes. Matching what they want with
expectations is often very hard. But the
good security in Mac OS X, the high specs
of our notebooks, iLife, and the nice design,
makes it easier.
Q: Do you have a funny story about
something that has happened in your
job?
A: It’s not a particular story, we always have
Mac users coming in to the store, and it’s
fun to see them talk to new customers, trying
to get them to buy a Mac.
Q: Is there any particular product you
wish Apple would release?
A: Touch-screen notebooks like tablets. That
would be cool. And perhaps a MacBook Pro
12-inch.